This Privacy Policy outlines how WiTaxi Pay (Registration Number: 2024/123456/07) collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this Private Policy.
- Email: support@witaxipay.co.za
- Address: 35 Daisy Street, Sandton,
- Phone: (+27) 76 579 7229
- Any information collected by the WiTaxi Pay website, and the wallet system will only be used internally by WiTaxi Pay and the third-party providers such as on-line operators or merchants within the WiTaxi Pay ecosystem.
- WiTaxi Pay will use your information to send you confirmation of your purchase(s) and any payments made to merchants when using your digital wallet to pay for goods and services within the WiTaxi Pay ecosystem.
- WiTaxi Pay shall not rent, sell or otherwise disclose your personal information to any third party other than the merchants or brands that participate within the WiTaxi Pay ecosystem.
- By utilizing the WiTaxi Pay website and/or subscribing to any services offered by WiTaxi Pay and/or the merchants, you expressly consent to WiTaxi Pay utilizing your personal information for the purpose of providing the services and for billing and advertising purposes (unless you have opted out) and to other third parties where necessary, or to comply with any law or regulation, to prevent fraud or abuse, misuse or unauthorized use of the WiTaxi Pay digital wallet and to protect WiTaxi Pay's rights and those of its customers. WiTaxi Pay may use your personal information to personalize your profile on WiTaxi Pay's internal system.
- WiTaxi Pay may receive information about you from reliable third parties and add it to its database purely for payment or servicing third-party payment request for product sales or financial services purposes. WiTaxi Pay shall ensure that such third parties operate a similar ethical policy in relation to your privacy.
- You may receive invitations to buy goods and services or other related products, but you may unsubscribe from these invitations at any time.
- WiTaxi Pay will be sending wallet subscribers a variety of SMS or WhatsApp or in-app messages which include transaction information, wallet balance information and sales receipts. Should the recipient block these messages then WiTaxi Pay shall not be liable to re-send these messages. The messages are not marketing material but may be notifications, authentications or information messages that relate to the payment in question.
1.1 By visiting our Site and/or registering as one of our subscribers, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy promise.
1.2 If we decide to change our privacy promise, we will post those changes to our website.
2.1 In order to provide the best level of service, we will collect information using the following methods:
- Upon sign up, information is stored depending on the answers you provide.
- Information that you submit when you use the digital wallet to purchase, transfer, cash-in or cash-out is also stored.
- User preferences are stored as and when you complete them.
- Information about your usage of the Site is collected.
- Information about your mobile device may be collected.
3.1 We may use your information in the following ways:
- To ensure the content from our Site is presented in the most effective manner.
- To provide optimum customer service to you.
- To notify you of changes every now and again.
- To enable WiTaxi Pay to provide appropriate products and services to you.
- For internal marketing and demographic studies in order to improve our service.
- For marketing communications from us. You can opt out of this by contacting WiTaxi Pay or clicking the unsubscribe at the bottom of any email newsletter that may be sent to you mobile phone number or e-mail address provided to us.
4.1 The Site may contain links to websites operated by third parties, namely our Suppliers, ecosystem partners. WiTaxi Pay does not accept liability or responsibility for those websites.
5.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
5.2 Where we have given you a password (or you have chosen one), you are responsible for keeping this password confidential.
5.3 Appropriate security measures are adopted to protect your information from access by unauthorized persons.
5.4 We strive to do our best to protect your personal data.
6.1 We may disclose your personal information in the following circumstances:
- To our Suppliers in order to secure a product or service where disclosure is necessary to enable us to process your order and/or provide you with a service.
- Where required to do so by law or court order.
- Upon the sale of the business.
- To any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under our Terms and Conditions.
6.2 Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provided us without your consent.
While we respect your right to privacy, as a financial service provider, we are required to retain certain types of data for legal and compliance reasons. Specifically, financial transactions and any information related to these transactions must be retained for audit and legal obligations. However, users may request to delete other personal information such as profile images, contact details, and preferences not directly related to their transaction history.
You may at any time request access to your personal data by contacting WiTaxi Pay. We reserve the right to ask you for proof of your identity and to charge you an administration fee.
You understand and agree that the use of the WiTaxi Pay Digital Wallet and associated Services is at your own risk. WiTaxi Pay does not make any representation or guarantee that the use of the App and Services will yield the results intended by you. WiTaxi Pay and its technology supplier makes no warranty that the service will be uninterrupted, timely or secure and/or error free. No advice or information obtained from WiTaxi Pay, its employees, consultants, representatives and partners, whether oral or written shall be construed as a warranty.
You agree to indemnify and hold harmless WiTaxi Pay, its officers, directors, employees, suppliers, and affiliates, from and against any loss and costs arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violation of any provisions of this Agreement, or any other claim related to your use of the Services.
We reserve the right to modify and adjust the terms and conditions of this Agreement. We will strive to notify you of these changes prior to the effective date of the new terms. Should any provision in the terms and conditions become obsolete, the validity of the remaining provisions will not be affected.
The relationship between the parties is governed in South Africa, any dispute or lawsuit arising out of or in connection with this Agreement will be exclusively dealt with by the laws governing South Africa.
Your WiTaxi Pay wallet will be debited certain fees when you elect to cash-in, make payments, cash-out or transfer funds from your wallet into your own or a third-party bank account or other wallets. These fees may change from time to time as determined by the banking system. By agreeing with these terms and conditions you give consent to WiTaxi Pay to debit your wallet accordingly.
- Your digital wallet cannot be assigned to any other person but you can send money from your digital wallet to a third-party provided that that third-party is a juristic person and their mobile number is registered with WiTaxi Pay.
- To perform a cashout transaction using your digital wallet you will need your cellphone number and a unique voucher number that will be sent to your mobile phone or displayed in your WiTaxi Pay application. Should you send this voucher to any third-party or give the voucher code to any other party WiTaxi Pay nor its third-party service providers shall not be liable for any loss.
- You must keep your access credential and any PIN or voucher pins sent to your mobile phone secret and not disclose it to anyone.
- Digital wallet transactions will be authorized using your PIN or voucher codes and unless we receive notice from you not to, we will accept all authorized transactions, even if they are actually made without your authority.
- You may not use your digital wallet for any unlawful or illegal transaction. It is your duty to make sure that a transaction is lawful.
- We reserve the right to reject a transaction in certain circumstances.
- We may debit the account with the amounts of all items you authorize, whether the account is in credit or otherwise.
- If a transaction cannot be completed, you will receive an error message explaining why.
- Any fees for transactions will be deducted from your digital wallet along with the transaction amount.
- You elect to receive electronic statements and notifications.
- WiTaxi Pay will not pay interest to your digital wallet account if you have a positive balance in your digital wallet.
- By accepting these terms and conditions you have declared that the information you have provided to us about yourself must be accurate. You must notify us immediately if your details change.
- You must tell us immediately if your SIM or phone is lost, damaged or stolen.
- Access to any ATM, retail money markets or other electronic device is at your own risk.
- Your digital wallet cannot be overdrawn.